--- title: Freshservice node documentation description: Learn how to use the Freshservice node in n8n. Follow technical documentation to integrate Freshservice node into your workflows. contentType: [integration, reference] --- # Freshservice node Use the Freshservice node to automate work in Freshservice and integrate Freshservice with other applications. n8n has built-in support for a wide range of Freshdesk features, including creating, updating, deleting, and getting agent information and departments. On this page, you'll find a list of operations the Freshservice node supports and links to more resources. ```{note} Credentials Refer to [Freshservice credentials](/08-0-0-Workflow/integrations/builtin/credentials/freshservice.md) for guidance on setting up authentication. ``` ## Operations * Agent * Create an agent * Delete an agent * Retrieve an agent * Retrieve all agents * Update an agent * Agent Group * Create an agent group * Delete an agent group * Retrieve an agent group * Retrieve all agent groups * Update an agent group * Agent Role * Retrieve an agent role * Retrieve all agent roles * Announcement * Create an announcement * Delete an announcement * Retrieve an announcement * Retrieve all announcements * Update an announcement * Asset Type * Create an asset type * Delete an asset type * Retrieve an asset type * Retrieve all asset types * Update an asset type * Change * Create a change * Delete a change * Retrieve a change * Retrieve all changes * Update a change * Department * Create a department * Delete a department * Retrieve a department * Retrieve all departments * Update a department * Location * Create a location * Delete a location * Retrieve a location * Retrieve all locations * Update a location * Problem * Create a problem * Delete a problem * Retrieve a problem * Retrieve all problems * Update a problem * Product * Create a product * Delete a product * Retrieve a product * Retrieve all products * Update a product * Release * Create a release * Delete a release * Retrieve a release * Retrieve all releases * Update a release * Requester * Create a requester * Delete a requester * Retrieve a requester * Retrieve all requesters * Update a requester * Requester Group * Create a requester group * Delete a requester group * Retrieve a requester group * Retrieve all requester groups * Update a requester group * Software * Create a software application * Delete a software application * Retrieve a software application * Retrieve all software applications * Update a software application * Ticket * Create a ticket * Delete a ticket * Retrieve a ticket * Retrieve all tickets * Update a ticket ## Templates and examples