Freshservice node
Use the Freshservice node to automate work in Freshservice and integrate Freshservice with other applications. n8n has built-in support for a wide range of Freshdesk features, including creating, updating, deleting, and getting agent information and departments.
On this page, you’ll find a list of operations the Freshservice node supports and links to more resources.
Note
Credentials Refer to Freshservice credentials for guidance on setting up authentication.
Operations
Agent
Create an agent
Delete an agent
Retrieve an agent
Retrieve all agents
Update an agent
Agent Group
Create an agent group
Delete an agent group
Retrieve an agent group
Retrieve all agent groups
Update an agent group
Agent Role
Retrieve an agent role
Retrieve all agent roles
Announcement
Create an announcement
Delete an announcement
Retrieve an announcement
Retrieve all announcements
Update an announcement
Asset Type
Create an asset type
Delete an asset type
Retrieve an asset type
Retrieve all asset types
Update an asset type
Change
Create a change
Delete a change
Retrieve a change
Retrieve all changes
Update a change
Department
Create a department
Delete a department
Retrieve a department
Retrieve all departments
Update a department
Location
Create a location
Delete a location
Retrieve a location
Retrieve all locations
Update a location
Problem
Create a problem
Delete a problem
Retrieve a problem
Retrieve all problems
Update a problem
Product
Create a product
Delete a product
Retrieve a product
Retrieve all products
Update a product
Release
Create a release
Delete a release
Retrieve a release
Retrieve all releases
Update a release
Requester
Create a requester
Delete a requester
Retrieve a requester
Retrieve all requesters
Update a requester
Requester Group
Create a requester group
Delete a requester group
Retrieve a requester group
Retrieve all requester groups
Update a requester group
Software
Create a software application
Delete a software application
Retrieve a software application
Retrieve all software applications
Update a software application
Ticket
Create a ticket
Delete a ticket
Retrieve a ticket
Retrieve all tickets
Update a ticket